School/Home Help Centre
Clear guidance for schools, homes, parents, children, and administrators on any device.

Help made simple

Use this page to guide new users, solve payment and access issues quickly, and explain how GPS tracking and support work in a calm, clear way.

Tip: highlight a section first, then choose Read Selected for a shorter voice readout.

Before you contact support

Check the login email

The payment email must match the email used to register and sign in.

Refresh after payment

Return to the dashboard and refresh the page to activate access.

Keep support details ready

Share your Paystack reference and the exact email used for payment.

Quick start guide

1

Create the student account

Open the Students Dashboard and register using an email address and password.

2

Start the free trial

New users receive a 7-day free trial automatically after account creation.

3

Create or join a school or home

Admins create the Home, School, or RBI account and share the Join Code with teachers and parents.

4

Choose the correct role

Teachers and parents join with the code, then select the correct role during setup.

5

Renew when trial ends

When the trial ends, the user is redirected to the payment page.

6

Use the same email for payment

Pay using the exact same email used to register and log in.

GPS tracker setup

  • Open Students Dashboard and choose GPS Tracking Link.
  • Select the student, then create the tracker URL.
  • Share the tracker link to the child phone using WhatsApp or SMS.
  • On the child phone, open the link, allow location permission, and keep internet on.

Support contact

Email: kidobabo3@gmail.com

WhatsApp: +254 725 328 169

Send these details

  • Your Paystack reference
  • The email used to sign in and pay
Terms & Conditions+
Kido & Babo Hub – Terms of Use
  • Using this web application means you agree to the terms.
  • The platform supports learning, but does not replace classroom teaching.
  • Schools are responsible for accurate student records and enrolment details.
  • Parents or guardians must consent for children under 18 to use the platform.
  • Attendance or location features are optional and require clear institutional and parental consent.
  • The platform does not sell personal data.
  • Misuse may lead to suspension of access.
For full terms, contact: kidobabo3@gmail.com
Parental consent statement
  • I am the legal parent or guardian of the child.
  • I consent to the child using the platform for educational purposes.
  • I understand that tracking features are optional and must be activated deliberately.
Optional on-page acknowledgement only.
Privacy Policy+
Kido & Babo Hub – Privacy Policy
Effective Date: —
1. Information we collect
  • Basic student information such as name, class, and school
  • Parent or guardian contact information
  • School administration details
  • Learning activity and usage information
  • Optional attendance verification data where consent is provided
2. How we use information
  • To provide educational services
  • To improve student engagement
  • To support school accountability
  • To strengthen communication between school and parent
3. Data security and sharing
  • Reasonable technical and administrative safeguards are used to protect information.
  • Personal data is not sold.
  • Data is shared only when required by law, or when authorised by the school or parent, or with essential service providers under confidentiality obligations.
4. Contact
  • Phone: +254 725 328 169
  • Email: kidobabo3@gmail.com